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myPennMedicine Terms and Conditions of Use: Web and Mobile

Acceptance of the following Terms and Conditions is required to access your medical information through myPennMedicine.

What is myPennMedicine?

myPennMedicine is an Internet application that allows patients to have secure web-based access to portions of their Penn Medicine electronic medical record, and allows a secure, convenient communications channel with your Penn Medicine care team for non-urgent messages. Your care team includes your provider and their clinical and administrative staff.

Use of myPennMedicine is optional. You can always call your care team to ask questions, schedule appointments and get test results and you can obtain a copy of your medical record by following the procedure that is outlined in the Penn Medicine Notice of Privacy Practices.

Access to myPennMedicine is subject to the following Terms and Conditions of Use, and access may be restricted and/or terminated at any time at the sole discretion of Penn Medicine:

1.) You must be 18 years of age or older to request a personal myPennMedicine account.

2.) Keep your password confidential. Your login name and password help keep your health information private. DO NOT SHARE YOUR PASSWORD WITH ANYONE, including anyone at Penn Medicine. No one at Penn Medicine knows your password, and no one at Penn Medicine should ever ask you for your myPennMedicine password. You may change your password online at any time.

3.) You may receive messages, test results and/or other communications through myPennMedicine. You will receive a notification e-mail when there is a new message or new medical information for you to view in myPennMedicine. Any person with access to your e-mail account will be able to see this notification, however no private medical information will be contained within the notification e-mail. You will need to access your myPennMedicine account to view the message or medical information.

4.) DO NOT USE myPennMedicine FOR MEDICAL EMERGENCIES. Call 911 or go directly to the nearest emergency room.

5.) DO NOT SEND ANY MESSAGES THROUGH myPennMedicine REQUIRING URGENT ATTENTION. Messages sent through myPennMedicine will typically be responded to within one (1) to two (2) business days. If you have not heard back from your care team within 1-2 days of submitting a message, please contact the office directly.

6.) Messages should be brief and to the point. If your message is lengthy, or if you have multiple concerns, please contact your provider’s care team by telephone or schedule an office visit.

7.) Do not upload any images or documents to myPennMedicine unless instructed to do so by your care team.

8.) Neither myPennMedicine nor any other application available through this site is a substitute for face to face visits deemed appropriate by your care team. You should never change or stop any course of treatment prescribed by your provider without first consulting him or her. If your provider or care team needs more information, you may be asked to schedule an office visit.

9.) Messages will be sent to the appropriate department for handling, which means that Penn Medicine employees, including health professionals, administrators and others who work with your physician and the practice, may review or address your request. Therefore, you understand that use of the myPennMedicine messaging system may not be appropriate for very sensitive information that you wish to discuss directly with your provider.

10.) Not all of your health information will be available on myPennMedicine. If you would like a complete copy of your medical record, please follow the procedure outlined in the Penn Medicine Notice of Privacy Practices. If you see something inaccurate, please contact your care team.

11.) In order to receive notifications from myPennMedicine, you are responsible for making sure your contact information is accurate and up-to-date.

12.) All communication through myPennMedicine must be limited to your health condition(s) only. Communication about topics other than your health condition(s) must not be made through myPennMedicine. Asking for advice on behalf of another person is a violation of these Terms and Conditions of Use. Penn Medicine does not assume any responsibility for health information or services used by persons other than the myPennMedicine enrollee.

13.) All messages sent by/sent to you though myPennMedicine will documented within you electronic health record.

14.) By accessing or using myPennMedicine, you agree to comply with these Terms and Conditions available at Penn Medicine reserves the right to modify these Terms and Conditions at any time, and without prior notice. Said changes, when made, will be effective immediately, unless otherwise stated.


Reasonable administrative, physical and technical safeguards are in place to protect patient information available in myPennMedicine. To maintain these safeguards and to provide the best user experience, you must access myPennMedicine using a recent version of a compatible internet browser or mobile application. See the myPennMedicine FAQs for additional information on browsers and mobile applications.

Use of Third-Party Services:

You may choose to use other services provided by third parties in conjunction with your use of myPennMedicine. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor Penn Medicine have control over the contents of these services, and neither Epic nor Penn Medicine accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used/stored by a third party. If you decide to access any such services in conjunction with your use of myPennMedicine, you do so entirely at your own risk and subject to the terms and conditions of use for such services.

Discontinuing Use of myPennMedicine Access:

You may un-enroll from your use of myPennMedicine at any time by completing the online request to un-enroll or by calling your provider’s office.

If, for any reason, it is determined at our sole discretion that you have violated the myPennMedicine Terms and Conditions of Use and/or abused the use of this service, we have the right to restrict and/or terminate your access to myPennMedicine. You will be notified in writing via myPennMedicine if conduct that may result in restriction or termination of your access to myPennMedicine has occurred. Such conduct may include, but is not limited to, the use of profanity or abusive language, sending repetitive or harassing messages, and failing to otherwise abide by the myPennMedicine Terms and Conditions of Use. If conduct in violation of these Terms and Conditions continues, no additional notice will be provided before restriction or termination of your myPennMedicine access. The decision to restrict or terminate access will be made at the sole discretion of Penn Medicine.

If signed electronically:

By clicking “Accept”, I, as the enrollee, agree to the myPennMedicine Terms and Conditions of Use and I intend this to be my legally binding signature and the equivalent of my handwritten signature.