myPennMedicine offers patients personalized and secure on-line access to portions of their medical record. It enables you to securely use the Internet to help manage and receive information about your health.Return to Top
myPennMedicine is presently available to current Penn Medicine patients.
There are two ways to sign up
Yes. myPennMedicine is a secure Internet site that provides encrypted communication in full compliance with State and Federal requirements. Access is granted only to users that have registered with their health care clinic. Access to your health information in myPennMedicine is secured by your personalized ID and password, known only to you. Unlike conventional e-mail, all myPennMedicine messaging is done while you are securely logged on to our website. To prohibit unauthorized access, all medical information is stored safely behind our firewall in our electronic medical record system.Return to Top
UPHS has in place detailed policies and procedures regarding access to all medical records by our staff and employees and has carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by myPennMedicine.Return to Top
myPennMedicine is a free service offered to our Patients.Return to Top
myPennMedicine is not an email system and we do not recommend sending any confidential information through standard Internet email due to security concerns. You will be asked to provide an email address so that you can receive email notification to log on to myPennMedicine whenever new information has been made available.Return to Top
myPennMedicine is not used to communicate medical concerns to your Doctor.
IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.
Many people on your health care team are involved with these types of requests. Please do not include personal health information intended for your doctor. A prescription renewal is not a method by which to communicate electronically with your physician on health related matters.Return to Top
Every attempt is made to process prescriptions renewals within 3 business days of receipt during normal business hours. If you submit your request on a weekend or holiday, it will be received and processed within 3 business days of the next business day.Return to Top
Your Physician will document all medications in your electronic medical record. If your Physician did not originally prescribe the medication you wish to renew but documented them in your record, you will see "Provider Outside" in the provider information listed on the medication page. Medications in this category cannot be renewed through myPennMedicine.Return to Top
Medications that have been prescribed by a UPHS authorizing physician who is not up on either EpicCare or myPennMedicine cannot be renewed through myPennMedicine. The "Request a Renewal" link will not show up in this case.Return to Top
Technical support is available 24 hours a day, 7 days a week by calling 866-614-7606. In addition, you maycontact technical support through your myPennMedicineaccount by clicking on "Ask Customer Service" in theMessages/Request Center.
Please note we can only answer technical support questions about myPennMedicine. For questions about your health care, please contact your doctor's office.Return to Top
From your computer, simply scan the file(s) you wish to share with your Penn Medicine Care Team, attach it to a Contact Your Care Team message, and your provider will receive your file electronically to use as part of your visit and may keep as a part of your medical record. Please submit no more than 2 files for review at any one time. We accept the following file types: JPEG, JPG, PNG, PDF (Maximum size: 8192KB).
Please note that your Penn Medicine provider will not accept or look at file(s) not specifically requested by your provider or practice. This feature is for non-urgent issues. As always, please dial 911 for emergency medical issues.Return to Top
myPennMedicine is available to all current Penn Medicine patients.
There are two ways to sign up
Your activation code is the unique identifier you will use, along with your Social Security number and date of birth, to log into myPennMedicine for the first time. The first time you log in you will click on the New User link and follow the instructions to enter your activation code. THESE CODES REQUIRE CORRECT USE OF UPPER AND LOWER CASE LETTERS, SO PLEASE ENTER THEM ACCURATELY.Return to Top
For your security, your activation code may expire . If you believe that your activation code has expired call customer service at 866-614-7606.Return to Top
No, your activation code is not your myPennMedicine username or password. You use the activation code only once to log into myPennMedicine the first time. When you log into myPennMedicine the first time, you will be asked to create your own unique myPennMedicine username and password.Return to Top
During your first log in to myPennMedicine, you will be prompted to create a login Username and Password. This is the username you will use every time you login into myPennMedicine. Once selected, your myPennMedicine username cannot be changed. Choose a username and password that is unique to you and easy for you to remember. Avoid using a username or Password that is easy for others to guess such as your first or last name.
The password reset question and answer set will allow you to reset your password if you forget it, or allow you to change your password at any time you wish. When you login the first time and setup your personal myPennMedicine username and password, you can also specify a password reset question and matching answer. Common password reset questions are: "Where were you born?", "What is the name of your first pet?". Once you select your password reset question you will enter the correct answer to the question. In the future, if you have forgotten your password or simply wish to change it, you can click on the Forgot Password? link on the login page. The system will ask you the password reset question. If you correctly answer this question, you will be allowed to reset your password.(Please keep in mind that your password reset answer cannot be the same as your myPennMedicine password.)Return to Top
You can set up a new password by completing the "Forgot Password?" form. Follow the instructions, correctly answer your password reset question and you will be allowed to reset your password.Return to Top
Please fill out the "Login Recovery" form to have your myPennMedicine username sent to your e-mail account.
If you do not remember any of this information, or you do not have a valid e-mail address on file, you will have to contact your myPennMedicine system administrator to help you regain access to your myPennMedicine account. You can contact your myPennMedicine system administrator at 866-614-7606.Return to Top
Yes, your password can be changed online at any time by choosing "Change Password" under My Profile. Please keep your password confidential and do not share it with anyone. If you believe that someone has found out your password, please change it.Return to Top
Your myPennMedicine information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
Click on My Profile and select the "Change Address" link. Make your corrections and click "Accept Changes". A message will be sent to your physician's office with your new information and your myPennMedicine will be updated.Return to Top
Click on Preference and select the "Address/Email/Phone" link. Make your corrections and click "Accept Changes". A message will be sent to your physician's office with your new information and your myPennMedicine will be updated.Return to Top
Click on My Profile and select the "Change E-mail Address" link. Enter your new email address and then click the "Submit Changes" button. This will instantly update your info in myPennMedicine and your electronic medical record.Return to Top
myPennMedicine had been tested for use using the following web browsers
myPennMedicine had been tested for use using the following operating systems
When new information is sent out to your myPennMedicine account you will also get an internet email to let you know that new information is available.Return to Top
There are many web-based services that offer free email accounts. Check with your local library for more information.Return to Top